Cell Signaling Technology

  • Salesforce Business Systems Analyst

    Job Locations US-MA-Beverly
    Posted Date 5 months ago(9/11/2019 2:14 PM)
    Job ID
  • Company Overview

    Cell Signaling Technology, Inc. (CST) is a worldwide leader in the development and commercialization of antibodies, assays and research tools. As a company of scientists for scientists, we have developed PTMScan®, a technology to discover protein post-translational modifications, P hosphoSitePlus®, an online resource for investigation of post-translational modifications, and XMT® technology, a proprietary method to develop exceptional monoclonal antibodies. We are fully committed to developing new research tools to help define the mechanisms underlying cell function and disease, thereby broadly accelerating progress in biomedical research and medicine.

    Position Summary

    CST is in the process of elevating the customer journey. Salesforce is a critical part of how we enable customers, partners and our sales team across the world to obtain the products that advance science and research.


    The Salesforce BSA will be responsible for advancing, managing and maintaining the Salesforce CRM platform. This will include working with global Sales and Support teams to design, develop and deploy robust Salesforce capabilities; provide general support alongside the Salesforce Admin; and be a subject matter expert for the system overall so our business users can obtain the maximum value from the ever-increasing Salesforce feature set.


    • Partner with stakeholders from the global organization and other key contributors to define improvements to business processes and translate them into well-architected solutions that best leverage the Salesforce platforms and products
    • Leverage strong technical aptitude, and understand both business and technical language and ideas to develop and maintain the stakeholder roadmaps
    • Drive resolution of design trade-offs between declarative, code, and third-party tools
    • Build configurations using recommend best practices while delivering scalable high-quality solutions to integrate Salesforce with upstream systems
    • Participate in implementation planning including project management, issue management, communication and change management within the Agile methodology and Scrum teams
    • Responsible for the timely delivery of projects as per established roadmaps by working closely with the business teams
    • Work closely with third-party vendors, including software providers and consultants, to implement new solutions
    • As SME, provide advice and feedback to internal CRM team regarding support, configuration and general Salesforce architecture
    • Design and maintenance of Customer and Partner Communities


    • 6+ years of enterprise Salesforce experience including in-depth knowledge of platform configuration, architecture, and implementation best practices
    • Bachelor degree in Computer Science, Business, or Technical field
    • Certified Salesforce Administrator (ADM 201)
    • Certified Salesforce Advanced Administrator (ADM 301)
    • Design and implementation experience with Salesforce Sales Cloud, Service Cloud, Communities and Lightning

    Preferred Skills/Experience:

    • Experience working with agile methodologies
    • Experience with CTI integrations
    • Knowledge of SOQL, Visual Flow, Visualforce/APEX
    • Additional Salesforce Certifications
    • Strong written and oral communication skills
    • Strong organization and project management skills
    • Trailhead Learning History



    Cell Signaling Technology, Inc. is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a veteran or as a member of the military or status in any group protected by applicable federal or state laws.


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