Cell Signaling Technology

  • Customer Support Representative

    Job Locations US-MA-Beverly
    Posted Date 1 month ago(11/13/2018 12:37 PM)
    Job ID
    2018-1152
    Category
    Customer Service/Support
  • Company Overview

    Cell Signaling Technology, Inc. (CST) is a worldwide leader in the development and commercialization of antibodies, assays and research tools. As a company of scientists for scientists, we have developed PTMScan®, a technology to discover protein post-translational modifications, P hosphoSitePlus®, an online resource for investigation of post-translational modifications, and XMT® technology, a proprietary method to develop exceptional monoclonal antibodies. We are fully committed to developing new research tools to help define the mechanisms underlying cell function and disease, thereby broadly accelerating progress in biomedical research and medicine.

    Position Summary

    Note: 12 pm - 8pm Shift

     

    CST is seeking a Customer Support Representative (CSR) to join our fast-paced, highly collaborative team.  The CSR  is responsible for providing courteous and effective customer service to all internal and external CST customers. Success as a Customer Support Representative is measured by providing effective communication and problem solving assistance to our customers though attaining an in-depth knowledge of our company products and promotions.

    Responsibilities

    • Answer customer calls professionally and positively
    • Effectively ascertain reason for call
    • Enter customer product orders using our ERP system
    • Provide a positive customer experience by researching and resolving customer related inquiries in a timely, positive manner
    • Work closely with other teams to ensure customer orders are fulfilled accurately and within agreed upon product delivery standards
    • Work with Customer Support Supervisor and team to ensure best in class customer support is being delivered
    • Represent CST in a manner which is consistent with our values to our customers

    Qualifications

    • High School Diploma or HSE/TASC
    • Minimum 1+ year working in a fast-paced customer service environment
    • Experience with MS Office suite, including Word, Excel and email software (e.g. Google Mail, Outlook, etc.)
    • Ability to work 12:00 pm - 8:00 pm, Monday-Friday

    Preferred Skills/Experience:

    • Demonstrated ability to build rapport with customers (both internal and external) through effective listening and interpersonal skills
    • Demonstrated ability to analyze and resolve customer inquiries and service related issues
    • Negotiation and problem-solving skills required
    • Effective time management capabilities
    • Ability to manage multiple priorities
    • Experience with Oracle or other ERP system a plus
    • Experience with Salesforce a plus

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